Effective Listening for Better Communication

Listening is one of the most important things we do on a daily basis. We listen to communicate, but listening is far more than hearing. It is also the ability to receive, interpret, and respond to both verbal messages and body language.

Hello, my name is Bill Blake and today I would like to talk with you about something that that we are all familiar with – Listening!
We listen to hear! But more importantly, we listen to communicate! And if we are to be as effective as we can, we must hone our listening skills – just as we do with many of the other skills we possess.

Has this ever happened to you? The message you thought you were sending was not the message that was received. Or maybe you heard a message that was not what the speaker intended!

In your organization, would more effective communication:

  • Improve employee morale?
  • Or would it enhance relationships in your workplace, or on your team?
  • Would it improve communication, or boost performance?
  • Or would it improve relationships with your customers?
  • And if communication was improved, would it have an impact on your “bottom line” or success ratio? [Read more...]
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Your Lifeline Can Be More Than a Dash

There is a poem that compares your lifeline to the dash that appears between two dates on a headstone. But your lifeline can be much more than that. It is up to you, and the choices you make, plus your willingness to work diligently toward your Vision of what you want to accomplish in your lifetime.

Video Transcript

Hello, My name is Bill Blake, and today I would like to talk with you about your potential – and the relationship of your lifeline to that potential.

In this world we have but one life to live – a limited amount of time that we can spend any way we want – we have been given that choice. But once we have left this world, we will be remembered for the life we did live – not the one we hoped for.

When you visit a cemetery you realize that it is a place of memories – of lives lived and loves lost. Within the cemetery will be many headstones – marked by a name and two dates separated by a dash. Some of you may recall the poem by Linda Ellis, entitled – “The Dash”; where a person’s life, here on earth, is related to the dash that appears between the two dates on a headstone. But what that dash represents is quite different for each one of us. We have all been given gifts – lots of them, but we have also been given the gift of choice, and it is the choices we make that will determine how we will be remembered.

So let’s take that small dash and convert it into a lifeline. [Read more...]

Team Roles

The Team Dimensions Profile helps people work from their strengths by identifying their most natural team role, while giving them added appreciation for the contributions of others. Organizations use it to build team unity, foster innovation, and reduce project cycle time.

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It Starts with Trust

It’s Time . . . For You!

Here is a short video (under 10 minutes) describing the benefits and characteristics of the Time Mastery Profile . I hope that you like it!

Press Release

Inscape Publishing released the following Press Release this week!

Independent Consultants Achieve Sales Award

April 4, 2011, Sarnia, ON – Business owners Doreen and Bill Blake have been honored as Inscape Publishing Ruby Award winners.
“In a time of high unemployment, many organizations are spending less on workforce development.  The fact that Doreen and Bill Blake set a sales record during this difficult time is really quite remarkable,” says Jeffrey Sugerman, president and CEO of Inscape Publishing. “We are proud to have Doreen and Bill Blake as leaders in our Inscape Publishing community.” Fewer than 1% of Inscape’s independent consultants worldwide earned the honor of Ruby Award. [Read more...]

Featured Profile: Work Expectations Profile

“Our product is steel. Our strength is people.” This slogan has been used by Dofasco Steel Company since 1970. In 2007 the company was named as one of Canada’s top100 employers – the only steelmaker to achieve this honor.

Committed, productive employees are key to organizational success and a healthy balance sheet. The challenge is to develop a system that will recruit, train, and retain satisfied, committed and competent employees.

One solution is Inscape Publishing’s Work Expectations Profile!Featured Profile: Work Expectations Profile

This self-directed learning instrument helps your employees understand and manage their work expectations. Research has shown that people who have clearly defined, well-communicated expectations have better attitudes and enjoy greater job satisfaction than people whose expectations go unspoken or unrealized. And companies that employ satisfied, successful people reap the rewards of increased productivity and reduced turnover.

Focus|Reflect|Act delivers memorable learning:

  • Focus on their expectations
  • Reflect on whether their expectations are met or unmet
  • Assist in acting on what they have discovered.

This profile is designed to help individuals uncover and explore their expectations in a variety of employment situations, including:

  • Working on a team
  • Transitioning to a new position , or experiencing organizational change
  • Performance Reviews
  • Making the most of of daily routines.

The Work Expectations Profile Individual Report makes it even easier for managers and employees to dialogue about their work expectations. In addition to providing information about high expectations, the online Individual Report includes a “Gap Analysis” that provides participants with an at-a-glance look at how important each Work Expectations category is to them, and to what degree each is being met.

This helps them quickly pinpoint which Work Expectations categories need the most attention.

The Work Expectations Profile can also include a group report. This Report provides a group summary of Gap Analysis information, which supervisors and managers can use to identify likely sources of dissatisfaction within the group. The organization can use the information to better align the organizational culture with the collective expectations of the group. The report is anonymous, so it can be used in a variety of situations without breaching confidentiality.

For further information about the Work Expectations Profile CLICK HERE

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Featured Profile: DiSC® PPSS (Personal Profile System Software)

Featured Profile: DiSC® PPSS (Personal Profile System Software)DiSC® PPSS (Personal Profile System Software)

Are you looking for increased effectiveness in sales, management and customer service?

The DiSC® PPSS profile report provides individuals and teams with detailed, personalized information to help them apply DiSC learning in a variety of business applications. This feedback offers a wide range of practical interpretive reports that help people improve their effectiveness in sales, management and customer service.

Easy Access to the World of DiSC

DiSC® dimensions of behaviour provides a non-judgemental language for exploring behavioral issues across four primary dimensions: Dominance, Influence, Steadiness, and Conscientiousness.

The DiSC® PPSS report is a multilevel learning instrument that provides detailed, personalized information to help individuals and teams apply DiSC learning immediately. The feedback covers a broad range of behavioural characteristics, including behavioral strengths and weakness, motivating and demotivating factors, and management and selling styles.

Enhance Personal Effectiveness

Experts agree that people can significantly enhance personal effectiveness by honestly evaluating their behavior and selecting self-management strategies that maximize strengths and minimize weakness in four main application areas:

  • Self awareness and self management
  • Peer relationships and teambuilding
  • Performance coaching and managing others
  • Client relationships

DiSC® PPSS provides information to help individuals and teams apply DiSC learning in a wide variety of today’s business applications.

Available Reports

Featured Profile: DiSC® PPSS (Personal Profile System Software)General Characteristics Report: Provides an in-depth interpretation of a respondent’s DiSC® PPSS profile. It can be used to train and coach respondents in specific application areas, to focus respondents’ attention on particular areas of behavior, and to provide DiSC® Classic users with a next step in behavioral understanding. This report is the required basis for DiSC® PPSS Supplemental and Comparison Reports

Supplemental and Comparison Reports: a number of supplemental and comparison reports are available for use in tailored DiSC applications including:

  • Relating to People and the Environment
  • Strategies for Creating a Positive Relationship
  • Strategies for Managing
  • Approach to Managing Others
  • Approach to Selling
  • Strategies for Sales Management

Some areas where DiSC® PPSS Applications would be useful include:

  • Change management
  • Coaching
  • Communication
  • Customer Service
  • Sales
  • Leadership
  • Management Development
  • Teams

The DiSC®PPSS report is our FEATURED PROFILE this month and is eligible for a special discount of 10% for purchases made prior to the end of February, 2011. For further information CLICK HERE

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Discovering Diversity™ Profile

“My father was the son of immigrants, and he grew up bilingual, but English is what my father taught me and what he spoke to me. America’s strength is not our diversity; it is our ability to unite around common principles even when we come from different backgrounds.”
~ Ernest Istook
“One day I undertook a tour through the country, and the diversity and beauties of nature I met with in this charming season, expelled every gloomy and vexatious thought.”
~Daniel Boone

With the world becoming more change-oriented and diverse, diversity has taken on a new importance in the workplace. Organizations know they must help employees understand, accept, and capitalize on differences. They know the cultural backgrounds and experiences of diverse employees and customers can enrich the organization, making it more innovative and globally competitive. Simply recognizing diversity helps link the variety of talents and strengths within the organization.

Discovering Diversity™ ProfileBut communication can become a problem unless it is managed. People from different backgrounds perceive messages in different ways. Miscommunication can lead to a variety of challenges – unless care is observed.

But diversity is not only about preventing unwanted discrimination, it is also about valuing differences, and inclusion across such areas as ethnicity, age, culture, sexual orientation, disability, mental capacity, and religious beliefs.

The Discovering Diversity™ Profile helps individuals explore their own viewpoints on workforce diversity in four key areas:

  • Knowledge: Employees examine what they know about differences and where that information comes from
  • Understanding: Employees learn how willing they are to put themselves in a position to feel what others may be feeling
  • Acceptance: Employees assess how patient and respectful they are of diverse behaviors and background.
  • Behavior: Employees gain insight into how they act out their attitudes toward others.

Discovering Diversity™ ProfileOnce employees identify their current attitudes about workforce diversity, the Discovering Diversity™ Profile helps them understand how their viewpoints and behaviors affect others.

The Discovering Diversity™ Profile will help individuals in your organization:

  • Discover their personal comfort level with people who are different from themselves
  • Understand the impact of their behavior on others
  • Limit the influence of stereotypes
  • Reduce conflict
  • Transform knowledge into acceptance and empathy
  • Embrace diversity as a source of organizational strength

Click here to obtain further information about this outstanding profile.

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The Time of Your Life

Some of you may have recognized the first part of this video, from a poem Linda Ellis wrote in 1996.

But the real message of the video is that we have been given a life, and a purpose. We have also been given the gifts to realize our potential.

We have also been given a free will - the right to choose for ourselves as to how we will spend our time here on earth. Will it be memorable? Will we achieve our vision and accomplish our purpose? Or will we allow ourselves to be diverted, and our life spent in the shallows of wishful thinking.

The choice is ours! But always remember, - the ability to succeed rests in each one of us!

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