Listening is one of the most important things we do on a daily basis. We listen to communicate, but listening is far more than hearing. It is also the ability to receive, interpret, and respond to both verbal messages and body language.
Hello, my name is Bill Blake and today I would like to talk with you about something that that we are all familiar with – Listening!
We listen to hear! But more importantly, we listen to communicate! And if we are to be as effective as we can, we must hone our listening skills – just as we do with many of the other skills we possess.
Has this ever happened to you? The message you thought you were sending was not the message that was received. Or maybe you heard a message that was not what the speaker intended!
In your organization, would more effective communication:
- Improve employee morale?
- Or would it enhance relationships in your workplace, or on your team?
- Would it improve communication, or boost performance?
- Or would it improve relationships with your customers?
- And if communication was improved, would it have an impact on your “bottom line” or success ratio?
It is estimated that people screen out, or misunderstand the meaning in over 70% of communication. Listening is more than hearing. Have you ever been in a situation where after speaking, the person addressed simply shrugged their shoulders, or made a funny face. Did this communicate something to you? You see, listening is also the ability to receive, interpret, and respond to both verbal messages & body language
Some areas where Businesses are using the Personal Listening Profile, include:
- To enhance communication in general
- To strengthen customer relations
- To reduce conflict throughout the organization
- To improve the effectiveness of their managers
- And as part of their leadership development programs
The Personal Listening Profile identifies 5 different approaches to listening:
- The first is Appreciative listening where you simply relax & enjoy the listening experience
- The second is Empathic: to support & understand the emotions of the speaker is experiencing while speaking
- The third is the Discerning approach: here you simply want to gather complete & accurate information
- The fourth is the Comprehensive approach: Where you want to organize information and understand the full meaning of the message
- The fifth and final approach is Evaluative, where you want to critique the information supplied & make a decision
We can all use a variety of approaches based on the situation, but each of us will use some approaches more than others. The important thing is that our listening style determines the quality of the information we gather, and the reaction of others to our behavior. So with this knowledge, and depending on our motivation, we can adapt our listening approach to meet the needs of the situation we are facing.
Once the Personal Listening Profile is completed, the actual report to the client, includes:
- An identification of your preferred listening style
- The report describes your strengths in listening, and possible growth areas of greater effectiveness
- It describes your expectations of others as listeners
- And it also includes a communication gap analysis indicating situations where you communicate well & where you might improve
The Listening Profile Report also includes:
- A personalized Action Plan for the participant
- A detailed overview of each of the 5 listening approaches
- And a guide on how the listening approaches combine to create the 15 different listening styles
In addition, a group report can be developed to show the predominant listening approach of each team member. In summary the Personal Listening Profile can be a powerful tool to help people communicate more effectively, more often! To develop your Listening skills will take plenty of practice, but it will pay big dividends!
And so, thanks for watching our short video!
And remember: Only by listening effectively can you respond appropriately!
If you would like further information on our Personal Listening Profile, please visit our website: www.ProfileProf.com
Good luck with your listening skills!Tags: Communication, Communication Skills. Communication Training, Effective Listening, Listening, Types of Listening